Market Conduct Unit

The Market Conduct Unit receives and follows-up on complaints against insurance companies, supervises the insurance intermediation, and licenses or withdraws intermediaries’ licenses based on the regulations governing the sector. The Unit recommends the application of suitable corrective measures against insurance companies and intermediaries in violation of the regulations and requirements.

ICC Care is the re-branded version of the ICC platform for the management and resolution of policyholders complaints. It receives policyholders’ complaints and records them in a database that is used subsequently by the ICC for supervisory and control analyses and actions. The ICC Care team will deploy the efforts needed to understand and resolve the cases filed with them, taking into consideration a fair assessment of the policy conditions and the nature of the claim.